Step 1: Start “Service Request.” Click the button below to describe the basic problem, receive an SR number, and start the process of receiving technical support from Curbtender’s service team. A Technical Support Specialist will help you diagnose the problem and identify what parts you may need.

Step 2: If it is determined that you need replacement parts, a Purchase Order must be sent to Curbtender. You will be invoiced according to the terms of your Curbtender account. If the items are determined to be from a warrantable failure, you will be reimbursed via the warranty process below.

Step 3: A Warranty Request Form must be completed and submitted to Curbtender, Inc. Warranty Department. Please remember to reference your Service Report number.

Forms may be obtained and submitted via:

Before warranty can be processed, any parts required to be returned must be received by Curbtender and must include a Return Goods Authorization form. Curbtender reserves the right to have failed parts analyzed at the original manufacturer for warranty determination.

Once claims and parts are received and processed, and warranty is approved; Curbtender Inc. will issue warranty credit to the customer’s account.